POSITIVE PURPOSE:
Performing general preventative maintenance work to ensure hotel maintenance quality standards are achieved and maintained.
DUTIES:
- To report directly to the coordinators for assignment of tasks at the start of every shift.
- Carry out all room related repairs and maintenance as directed by coordination team.
- Tasks to be carried out in a timely manner and all completed tasks reported back to coordination team.
- Room tasks include but are not limited to the repair of the Air conditioning system, light fittings and fixtures, electrical outlets, plumbing issues, door locks, safes, TV’s, telephones and furniture.
- Daily check sheets to be completed as directed by coordination and management team.
- During quiet periods with minimal room calls, technicians may be requested to assist with various other maintenance tasks as directed by the coordination team or management.
- Responds in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
- Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor/Chief Engineer or management.
PERFORMANCE STANDARDS:
Customer satisfaction:
As measured by the guest reports, particularly complaints about slow service or repeated mechanical failures in the room.
Work Habits:
As measured by meeting hotel standards for work procedures, dress, grooming, punctuality, and attendance.
Personnel Development:
As measured by learning new skills or improving existing ones; ability to solve routine problems that occur on the
job; asking for help when not sure how to do something.
Safety & Security:
As measured by compliance and adherence to the hotel security policies and procedures, particularly regarding key
controls, lifting heavy objects, using chemicals, and reporting safety hazards, and health department.
Maintenance:
As measured by proper operation of hotel systems and equipment in assigned area of responsibility; frequency of
re-calls on repair work; and cleanliness or work areas and tools.
PHYSICAL COGNITIVE ABILITIES:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities normally required of the job so that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
Since a majority of the job is preventive maintenance, the individual spends most of the job ensuring equipment is properly functioning. (Climbing, reading, standing, walking and routinely lifting up to 60 lbs.) Must be able to receive instructions and communicate progress of work assignments.
Involvement in repairs as an assistant to the more experienced Maintenance Manager is a required function. Replacement of grout, lights, tiles, and upkeep of room construction, furniture, or public areas is required.